Privacy Policy

Who we are

Designora Digital ("we", "us") is a digital agency registered at [registered address]. We are the data controller for personal information collected through this website and in the course of providing our services.

If you have any question about this policy, email [email address].

Information we collect

We only collect what we need in order to reply to you and deliver work you have asked for.

• Information you give us — name, email address, phone number, company and anything you write in an enquiry form or email.
• Information collected automatically — pages viewed, approximate location, referring site, browser and device type, gathered through analytics.
• Information from working together — contact details, billing details and project material shared with us during an engagement.

How we use it

• To respond to enquiries and provide quotes.
• To deliver, support and invoice for services you have engaged us for.
• To send you our newsletter, if you asked for it. Every email has an unsubscribe link.
• To understand how the site is used so we can improve it.
• To meet legal, accounting and tax obligations.

We do not sell personal information, and we do not share it with third parties for their own marketing.

Legal basis

Where the UK GDPR or EU GDPR applies, we rely on: your consent (newsletter, non-essential cookies); performance of a contract (delivering work you engaged us for); legitimate interests (responding to enquiries, securing and improving the site); and legal obligation (keeping financial records).

Cookies and analytics

The site uses a small number of cookies. Essential cookies make the site work and cannot be switched off. Analytics cookies help us understand which pages are useful; these are only set with your consent where that is required.

You can clear or block cookies in your browser settings at any time. Blocking essential cookies may stop parts of the site working.

Sharing and processors

We use a small set of trusted service providers to run our business — hosting, email delivery, analytics, accounting and project management. They process data on our instructions only, under contract.

We may also disclose information where we are legally required to do so, or to establish or defend legal claims.

International transfers

Some of our providers are based outside your country. Where personal information is transferred internationally we rely on appropriate safeguards, such as standard contractual clauses or an adequacy decision.

How long we keep it

Enquiries that do not become projects are kept for up to [24] months. Client records are kept for the length of the engagement and then for [6] years to meet accounting and legal requirements. Newsletter subscribers are kept until they unsubscribe.

Your rights

Depending on where you live, you may have the right to access the information we hold about you, have it corrected or deleted, restrict or object to how we use it, receive a portable copy, and withdraw consent at any time.

To exercise any of these, email [email address]. We will respond within one month. If you are not satisfied you can complain to your local data protection authority.

Security

We use encryption in transit, access controls, multi-factor authentication and regular backups. No system is perfectly secure, but if a breach affects your personal information we will notify you and the relevant authority as required by law.

Children

Our services are intended for businesses. We do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy as our services or the law change. The date at the top always reflects the current version, and material changes will be highlighted on this page.